Millennium bim has become the first bank in Mozambique to offer a fully digital account opening service. Through the Smart IZI App, new Customers can now begin their relationship with the Bank without the need to visit a branch, in a simple, secure and convenient way.
With this launch, the bank account opening process in Mozambique enters a new stage of evolution, keeping pace with the growing digitalisation of financial services and the changing habits of Customers.
Through the Smart IZI App, citizens can complete, directly on their mobile phones, the main steps required to open a bank account, including identification, the submission of the required information and documentation, data validation and the formalisation of the process. In addition to simplifying the Customer experience, this solution helps reduce barriers to accessing financial services, making account opening faster, more accessible and available from anywhere. In a context of increasing adoption of digital channels, it represents another significant step in the modernisation of access to banking services in Mozambique.
This launch forms part of Millennium bim’s digital transformation strategy and continues the innovation journey that has marked its 30-year history. Throughout this journey, the Bank has introduced several pioneering solutions that have contributed to modernising banking in Mozambique and transforming the Customer experience. It also represents the natural evolution of the account opening modernisation process initiated this year across the Millennium bim branch network, with the introduction of biometric identification, automatic data capture and document validation solutions, which have simplified the process, strengthened security levels and significantly reduced service times.
According to Rui Pedro, Chairman of the Executive Committee of Millennium bim: ”The fully digital account opening service represents a new milestone in the transformation of banking in Mozambique. Technology only makes sense when it brings services closer to people, removes barriers and improves the Customer experience. Being the first bank in the country to offer this solution is a source of satisfaction, but also a responsibility to continue innovating with impact.”
Through the Smart IZI App, Customers can begin their relationship with the Bank digitally, access digital channels, receive contractual documentation and subscribe to additional products and services.
This innovation reaffirms Millennium bim’s leadership in the digital transformation of banking in Mozambique and represents another step towards building a banking experience that is increasingly simple, secure and centred on Customers’ needs, helping to shape the future of banking in the country.
Source: Millennium bim – Press Release
